Frequently Asked Questions
Everything you need to know about your SKINN experience, from shipping to skincare routines.
How do I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website. You can also view your order status by logging into your account on our website.
Are SKINN products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All SKINN products are 100% cruelty-free. The majority of our collection is also vegan-friendly; please check the individual product pages for specific ingredient certifications.
What is your return policy for opened products?
We want you to love your skin. If you are not satisfied with a product, you can return it within 30 days of purchase, even if it has been opened. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary by location and will be calculated at checkout.
How do I know which products are right for my skin type?
We offer a 'Skin Quiz' on our homepage to help you build a personalized routine. Additionally, you can find detailed 'Best For' sections on every product page to determine if a formula suits oily, dry, sensitive, or combination skin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.